His 20+ years of experience as a writer and editor include time at CNET's sister site, Allconnect, and working with clients like Yahoo!, Google, The New York Times and Choice Hotels. "Additionally, RCN customers are provided advanced notice that the promotion is coming to an end, along with their new monthly rate," they said. Besides the intermittent outages (internet will cut out and I need to restart the router) I have been satisfied. Add in the fact that Astound/RCN doesn't enforce contracts, termination fees or data caps, and you're looking at a winning combination -- or an appealing one, at least. Your essentials: Surf, check email, stream, social networking and video conferencing. They couldn't fix the issue and instead of saying that, they told me wrong information made everything worse. There are a few exceptions, but we'll talk a bit more about that in just a bit. Bogus emails sometimes ask you to open an attachment, enter credit card information or submit personal information, etc. I received another bill at our new address two weeks later. What does that look like in real terms? Then, they try to sell you software to fix the problem. on October 23, 2018. Well send you the fastest internet options, so you dont have to find them. Great rates and quality service. All in all, WOW will be missed as their customer service was much easier to reach. Let's see what we have available at your address. We'll provide updates as progress continues. Our Mesh WiFi systemdelivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology. When I called and asked why, they said "Thank you for being a loyal customer but your promotion period is over"! Say goodbye to drop-offs and dead spots with a reliable WiFi network. They actually called me back today and were very helpful. ? Whole Home WiFi powered by eero mesh technology is a connected system of one or more access points to extend and share wireless signals throughout your entire home. I highly recommend. You can surf, game, stream, and connect to multiple devices through Astounds powerful fiber rich network. By clicking "Accept" you consent to the use of these cookies. Somerville Astound TV boxes are $5/mo. When my promotional period was over, I called and they extended it without me even asking. I came here to write a review just to say I enjoyed my experience in talking to my customer service agent, a very rare occurrence. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Would highly recommend over any other company. It's hard enough with the economy being as it is! It looks like Astound Broadband isn't available in your area yet. The taxes alone are far higher then just paying for internet service from every provider out there! Angela Kunie There will always be an issue with internet and cable but customer service and great techs are worth their weight in gold. Be sure to read our real customer reviews to get the full picture. Rates subject to change based on programming cost increases. I had questions, and we agreed to relook at it the next week. My internet had been down since yesterday morning. No contract is required to take advantage of the promotional pricing and savings. Astound Broadband has better internet packages compared to Spectrum, but Spectrum's TV package is more affordable than Astound's. How reliable is Astound Broadband? by Tyler Cooper. Customer is responsible for any accrued service charges in the event service is canceled. All fixed, all hooked up, fixed all the problems. The main reason is that Astound/RCN doesn't tie you into a term agreement, so when you run into that price hike, you are free to either bail or try to negotiate with your provider before paying those larger bills. customers are fully functional. Great customer service every single time. Astound delivers powerfulWiFi for your homeandvideo streamingthrough a supercharged fast,secure connection. The long answer is that Astound Broadband is rebranded RCN internet. Apply today for the Affordable Connectivity Program (ACP). Access and manage your account with ease, all in one place. Astound/RCN began the Internet First program in April 2020 in response to the pandemic. Astound TV equipment required on each TV. See astound.com/yourspeed for why speeds may vary. What matters most is what Astound/RCN offers in your area. It looks like Astound Broadband service may be available at your address. You might also find it helpful to try a mesh network out in your home to see if it makes a meaningful difference. in a Astound Broadband Powered by RCN service area Sheri Carline The company says that's the reason for the phone outages . The cheapest fiber plan is in Oregon and CaliforniaAstound's former Wave territorycosting $19.95 per month for up to 100 Mbps in symmetrical speed. If Verizon's DSL service is the only other option for you, Astound/RCN will still be cheaper, and those considering a jump to Xfinity will need to be aware that to receive the best rates, you'll need to sign up for a term contract, which is not required of Astound customers. Damario If it does, you could consider purchasing one for yourself outright. . Here's what you can expect. Why? Get the business class high speed internet and voice connectivity you need. Maximum combined 5 simultaneous Live TV and/or DVR streams per account. My bill shot up recently because some promotions that were applied expired. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Then I was lucky enough to speak with a rep. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. Astound Broadbands fiber rich network is available in select locations with speeds up to 1200* Mbps. As for your router, this is a whole other charge. Previous to that, I'd suffered with both AT&T DSL and Xfinity in other spots and there's no comparison. 940 Mbps and 1200 Mbps internet includes unlimited data transfer usage per month. You can surf, game, stream, and connect to multiple devices through Astound's powerful fiber rich network. On our last day, July 7th, I dropped off the Astound equipment that we were using and paid the remaining bill. on July 30, 2018. Astound offers cable internet service, plus TV and home phone bundles. But the internet service is fine otherwise. Start reading below for our full 2022 Astound review. Astound delivers powerful WiFi for your home and video streaming through a supercharged fast, secure connection. You would call and at some point, the call would get disconnected (on purpose? TLDR: Had some issues, she fixed everything and she's wonderful. We've been a part of your community for years . I nearly titled this review "Confusion in Cable Land." Brian Mccann Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Check Availability by address: Share your experience to help other users. At RCN, when we say we're here for you, we mean it. Our household has used RCN for internet service for many years - I would guess about 15 years, give or take. Ross Johnson Other restrictions may apply. As a result, a mesh network is created providing greater internet connectivity and reliability when compared to traditional WiFi setups. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. No internet no cable and he left the house a bit of a mess and could not come out again till that next Saturday. happened at least 3 times) so you have to start the process all over again. TV programs cannot be streamed outside of the United States. An Astound tech had to run cable in our backyard in mid-July 2022 and said that it would be buried in 3-5 weeks. No early termination fees apply in the event service is terminated in advance of the promotional end date. For more information, please visit http://www.fbi.gov/scams-safety/e-scams, Our company continues to work to protect our customers from these fraudulent actions, For more information about Internet fraud, please visit https://www.consumer.ftc.gov/articles/0346-tech-support-scams or https://www.fbi.gov/scams-and-safety/on-the-internet, // MAIN FUNCTION: new switchcontent("class name", "[optional_element_type_to_scan_for]") REQUIRED 1200 Mbps not available in all areas.WA RESIDENTS: price does not include a 2% Regulatory Administration Fee. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Certain equipment may be required to receive advertised speeds. TV rates subject to change. Astound Broadband Powered by RCNs availability, Astound Broadband Powered by RCN Overview, Astound Broadband Powered by RCN Speed Test, Astound Broadband Powered by RCN Deals & Bundles, Astound Broadband Powered by RCN vs Verizon Fios, Xfinity vs Astound Broadband Powered by RCN, AT&T Internet vs Astound Broadband Powered by RCN, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. *Internet download speeds may vary and are not guaranteed. The not-so-great side of the story is the price jump after your first year of service. This week, Astound Broadband announced a nationwide launch of a new internet speed tier featuring download speeds up to 1,200 megabits per second. He was able to deliver a great package that was $40 a month less than others. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Plus Free Month and Install use code NEWDEAL. Get the speed thats just right for you. They add unexpected fees and one-time service . Check out the table above and look again at the sticker shock awaiting Philly customers of the 300Mbps-to-940Mbps plans. on May 05, 2017. You can use your own modem and router if they're compatible with Astound/RCN's network. The speed and service have been excellent. Astounds enhanced Whole Home WiFi is a mesh network enabling multiple routers (or eeros) to work as a team, resulting in improved range, speed, and stability of your WiFi network. I love the service so far. I used to have a different provider until RCN moved into my building. I couldnt be happier with the reliability, speed and overall value of RCN. Get the speed, streaming, TV, and WiFi thats just right for you. L In addition to the free installation, online orders will also receive a $100 gift card in some markets, others will get one free month of service, and some markets might see both. Chicken Nugget Compared with those, an increase of $100 in the monthly cost of your home internet service is an extremely tough pill to swallow, especially if you're trying to keep your budget buttoned down. Home Internet Providers on July 05, 2018. Thankfully, hopefully, this will be my last experience with Astound! Applies to Residential services only; commercial and business pricing and service offerings differ. Get ultra fast, reliable internet today! Many factors influence your homes internet speeds. See astound.com/yourspeed for why speeds may vary. Of course, everyone experiences their service going out once in a while. Basic Cloud DVR tier (125 hours) is included with select TV equipment at no extra cost and recordings will be saved for up to 90 days or until space is needed. A One-Time Activation fee of $9.99 in addition to your installation charges will be applied. Free RCN On-Demand Unlimited Nationwide Calling. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand. 2022 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Astound Broadband Powered by RCN is available at this address. Offer valid only for new residential Astound powered by RCNWaveGrandeenTouch customers or previous customers with account in good standing who have not had our service within the last 60 days. Visit www.astound.com/official-notice for additional terms and conditions. Thank you. No contract is required to take advantage of the promotional pricing and savings. I am moving here as a new customer. Subject to credit check. Well, it's your lucky day. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. An amazing company in my opinion. We just need a little more info, You're almost ready to go, but we need a few more details. The amount is not the issue, but I called and went through the cumbersome lengthy phone triage again. With more speed you can power more devices giving everyone a better experience whether you work, stream, learn, game or do it all. Astound TV requires Astound internet service of at least 100 Mbps and an Astound TV box. Ultra-fast, reliable internet Astound Broadband powered by RCN is an award-winning*, high-speed internet provider offering reliable and affordable internet services in your city, with Gig Internet speeds up to 940* Mbps. Stay connected with Astound and save. Access to cloud DVR only available for residential customers. For instance, the modem cost for Philly customers is $7 a month, while New York customers will face no charge for their modem. on March 02, 2021. Customer service is very friendly on the phone. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology. When I say this, I am sure it is of no fault to the person on the other end and is most likely RCN making them behave this way, when speaking with them, something that sounds scripted from an outdated customer service manual. Now upon termination of the services, they're claiming unreturned equipment (no list of what should have been returned was ever provided), so it's my word against theirs. One of the representatives just wanted me off the phone as quickly as possible. I have the 255Mbps plan which really goes to about 300Mbps in my apartment building. See details. I highly recommend RCN and I do not say that lightly. on March 07, 2021. WA RESIDENTS: price does not include a 2% Regulatory Administration Fee. Astound Broadband is on the way to your neighborhood! Last Updated 10/26/2022. BroadbandNow is supported by commissions from some of the providers listed on our site. All fields are required unless indicated as optional. He even wore protective shoes to protect my floors. I contacted RCN last week, regarding an increase in billing. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Even when your whole family is online. All of those offerings have a monthly price that leaps by more than $100 after the first year, which is staggering compared with the average price jumps of cable competitors like Xfinity (average increase of $15 to $50 after 12 months), Cox (average increase of $15 to $26 after 12 months) and Spectrum (a flat increase of $25 for all plans after 12 months). example.setPersist(true) A technical issue, a billing issue, and an odd issue that stemmed from what I was told by a different service representative. Pay your bill online Update your account information Upgrade & add TV packages Upgrade speed & add internet services Confirm when your technician will arrive Sign up for text message alerts Create Account Overall, across all RCN markets and plans, you will see an average cost of 8 cents per megabit per second for your first-year promo pricing. Get the speed, WiFi, and TV thats just right for you.. I called and waited and maneuvered through a cumbersome phone triage to a person who told me to ignore the bill, and that I had paid in full. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. 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It helpful to try to sell you software to fix the issue, real And all without contracts be limited and is dictated by the content provider raise the cost of own Offer 24/7 local customer support staff available by phone every day, days Receive free or reduced cost internet and educating from home has never been easier with download! 24/7 local customer support, and connect to multiple devices through Astounds powerful fiber rich network is providing! Docsis3 modems into the hands of customers impressed with the eero Pro 6 deal, the would Times in the event service is canceled internet includes unlimited data transfer usage per month includes 1 eero base 1! Patient and helpful, even though I rarely ever had to interact with because!