I said how will I know what the dates are of my contact ? This is just my little test VM server, but has anyone else run into this? 20%, or 25% over the. Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same. I agree with you on this one. Currently getting ready to enter that battle now. For business customers with a dedicated Support team, please contact them directly for assistance. 13313_803-1729. How Hardware-as-a-Service Contracts Work. DLC sold separately; if a game is removed from catalog or your membership ends, you will need to purchase the game separately to use your DLC. Dell isn't doing anything different than what every other consumer product vendor does. I'm not trying to be mean, but, rather, remind you that businesses the size of Dell are all about analytics. This topic has been locked by an administrator and is no longer open for commenting. These tools can be run either automatically or on-demand. I will make sure to hit those renewals within thirty days. Photos for illustrative purposes only - actual items may differ from photo. (b) Advanced Exchange replaces hardware after remote diagnosis. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. For some reason it won't allow me to post in the "Laptops General" forum so I'm posting here. . In the case of Neil Thompson, it led to the birth of his business, Teach the Geek, which helps engineers gain valuable raid configuration for 24 disks recommendation? This may feel like an odd question to ask here, as the Spiceworks Community is all about creating connections between IT professionals. You are welcome! Get Discount. Whether you pay more or less will depend mostly upon economics of scale vs relative executive compensation. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537 . Theres a support level tailored for every type of PC owner. Dell | Technical Support. the unsupported hardware system(s) will be placed under a new Oracle Technical Support Service Contract. The Authorizer User acknowledges that Contractor may make available tools and web-based tools to aid in the resolution of service requests. Prices and offers listed online are only valid for online purchases through Dell's web store. Details and system requirements at www.xbox.com/gamepass . With that what I always tell anyone when I purchase something and they ask if I want a warranty, I tell them if their product breaks before a reasonable time and they don't fix it or give me credit towards a new one then I'll never purchase anything from them again. Service Contracts may be co-termed and consolidated at renewal time. Renew your Dell ProSupport or ProSupport Plus contract to get 24x7 support through phone, chat and online. Servers, Storage & Network Solutions for Small Businesses, Dell Professional Associations & Non-Profits, Dell Advantage for Teachers and Faculty Staff, Dell Outlet for Home (Refurbished Products), Dell Outlet for Business (Refurbished Products), //www.dell.com/en-uk/lp/Spiderman-Nvidia-Gaming-Bundle, //www.dell.com/en-uk/work/lp/intel-gamer-days, Repairs after remote diagnosis onsite (home, school, or work) or Advanced Exchange, View orders and track your shipping status, Create and access a list of your products, Damaged or broken LCD due to a drop or fall. It depends how long you're planning on keeping your laptop. 21,500+. Assignment. It's economics dictated by actuarial science. In the 1 year Dell Extended Warranty plan, prices range between Rs 6,500 and 8,500 for midrange laptops, while 2 year Dell Extended Warranty costs Rs 8,500. In-warranty replacement parts will be shipped. SupportAssist is just a program. I'd also buy straight from Dell. View solution in original post 1 Kudo Reply Reply (1) ejn63 8 Krypton 552 The prices quoted by a Dell "expert" (aka outsourced personnel from India since their English were ) 1Y ProSupport and Next Business Day: 279.04 2Y ProSupport and Next Business Day: 446.45 3Y ProSupport and Next Business Day: 558.06 Totally unacceptable in 2019 So happy with my new Dell XPS 9380 but disappointed by the warranty process. The on-site extended service plan provides remote telephone support and parts and labor with an on-site repair service for most repairs. Service Features . Unless you cancel, you will be charged the then current regular membership rate when the promotional period ends. We'll never share your email address . Price quoted on the support and service page 44.68 excl VAT. Dell reserves the right to assign its rights and obligations under this Agreement to a 2. This tag is the product serial number on your PC that consists of 5-7 characters. Advanced Exchange subject to country availability. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you . Dell SupportAssist. Some features are not available on all products. (Click for larger image.) 1. If youre already an Xbox Live Gold and/or Game Pass for Console/PC member, any days remaining in your membership(s) will be converted to Ultimate using a conversion ratio. (c) For complete details about onsite or Advanced Exchange, please see dell.com/service contracts.5Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro. Jul 21st, 2009 at 2:21 AM Dell out-out-of-warranty department will dispatch on a service call for $299 + parts. Laptops tend to have their issues 4-5 years in, but having the Pro+ (anything with accidental) is nice for handling the "user handling" issues. Featured review. Limit of 1 qualified incident per contract year. John Lewis) and you have any issue you can return it back with no questions asked if it is under "their" warranty cover policy. He told me there were never dates giving when buying a contract! I admit that is correct, but couldn't purchase until today. If your pc or laptop breaks you'd be better switching companies and taking that $400 elsewhere. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was told I would not lose those days. Identify your product. Thanks Ivan, they sent me a quote with the fee removed. To determine the price of the service contract you are considering, please call 1-800-BUY-DELL to speak to one of Dell's sales representatives. Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. Mohammed Amjad And that it was so expensive because the online training costs so much. $99.00. Also in 3-4 years time, the pc or laptop that you're using will most likely be pretty outdated. Thank you for letting us know that the issue has been resolved! The start date of the support contract would be the date of purchase i.e., 6/1/2018 and the contract will be valid for 1 year ending on 6/1/2019. Automatically is usually safe. Service varies by system and by region. With Quest, you can extend the service life of your IT hardware with a DELL hardware warranty renewal or maintenance contract - and achieve significant savings over the OEM's extended warranty contract . How it works: Just locate your service tag, which is affixed to your system now. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information. It is. So, this is the reason all companies give you a 30 - day grace period to extend your warranty (Apple gives 60 days from what I heard). Share your photos and videos with others to prove the truth of your words. I'll do so. Hi CONSTANCE, I asked the sales person several times about the 20 days I still had on my contact that I didn't want to lose them by renewing early. Broadcom NetXtreme in Dell server keeps randomly disconnecting. Onsite service is provided by Dell Marketing L.P., Availability varies. That said, expect between $300-400 for a year's extension -- you might just be better off putting those funds aside for a repair in case it is needed. Further, the probability of needing that warranty increases with time - by the time an average notebook is three years old, about 25-30% will have needed some repair. PayPal Credit acceptance is subject to status, terms and conditions apply. Service Request Number: [protected] Dell is in business to make money - they cannot sell a warranty extension on a used system for the same price as they do with a new one, by simple economics. SupportAssist automates support from Dell by identifying hardware and software issues on Dell laptops, desktops, tablets and systems. But, unlike here, relationships in the real world can be more challenging, even in the office. For customers that manage devices with ProSupport suite entitlements, SupportAssist Thank you for choosing Dell Technical Support. Promo Dell Limited Hardware Warranty Plus Service. Jun 02, 2018 11:32 am EDT. Digital Direct: Your digital content will be delivered directly to your device during set-up; no codes required. We have your Service Request under our ownership and will be contacting you as scheduled. Prior to the expiration of your service contract, you may extend your service period based on available options then in effect for your system. I knew it was expiring, but figured a few hundred dollars to extend it for an addition 3 years was not much. The manufacturer may require the tool be run before giving you further support. Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. When purchased with system, they keep the money for an extended period of time before it's ever needed to cover a warranty claim -- in exchange, you get a lower price. (Read more HERE.) I was clearly just confused lol 1 [deleted] 2 yr. ago What it comes down to is this: the cost of the server is approximately $4,250, and the cost of 3 year ProSupport from Dell is roughly $1,600. 2. The following information relates to your recent interaction with Dell Technical Support regarding the Annual Software Support contract start and end date confirmation and Dell Tech Concierge partial refund. Limit of 1 qualified incident per contract year. For details about Onsite Service see. Record All Contract Dates Centrally A contract renewal date is the final date by which counterparties must decide whether to close out the contract or extend its period (renew). The think is the actuarial science stuff does not make sense in the beginning since you are already covered by the "compulsory limited hardware guarantee". HP authorized service representatives will provide on-site repair when deemed necessary and feasible by HP. Are they reliable? Based on the typical personality type that would give this rant to dell, you will probably hate this reply and completely dismiss it as false, until the day inevitably comes where you are forced to face this truth. Continue. Get rid of viruses and spot trouble before it happens! 2 years isn't enough. *Spider-Man NVIDIA Gaming Bundle. BTW, Dell and support contracts is a very shady business specially when you start getting into 24/7 Pro support side. 999_A7920448. Anyone acquainted with the process? 3 Evening_101 3 yr. ago thanks! For purchases above 5 units our Small Business Technology Advisors are here to help. Quest International enables users of DELL servers and data storage hardware to maximize their Return on Investment by managing the total cost of ownership with our DELL IT warranty support. After the EoNS/EoSCR dates, you will no longer be able to purchase a new support contract for Cisco's product. Learn more about the Dell Warranty Hardware Service and what to expect depending on the type of warranty you have. Becauses the Dell specific tech you're trying to find won't offer an extended warranty unless possibly you purchased the laptop directly from that reseller who has dedicated dell techs. Spare parts locations. Actual results will vary. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. bank holidays and weekends). **Leasing and financing is provided to qualified commercial customers by Dell Bank International d.a.c., trading as Dell Financial Services (DFS) at Innovation House, Cherrywood Science & Technology Park, Cherrywood, Dublin 18, Ireland and is regulated by the Central Bank of Ireland. *Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. Which product can we help you with? To ensure you don't miss a contract renewal, here are several key steps you should take: 1. Solution (1) ejn63 8 Krypton 551 08-26-2020 06:43 AM It's generally easier to call for a price quote on a warranty extension. If your device is no longer eligible for these same services, there may be other Support Service options available. So keep it performing at its best by upgrading your support plan. Competition offers a similar contract at a lower price or you . Second, the cost for most warranties is too high. If we get two servers, the cost of support is nearly that of an extra server. Geographic and service levels vary. The next two dates to be aware of are the "End-of-New-Service contract attachment" and "End-of-Service Contract Renewal". Want to look up your product? Most certifications are time-limited; some expire after a period of . Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc.Prices and specifications are correct at date of publication but subject to availability or change without notice. tl:dr; I thought paying an additional ~$350 for 4 years extra premium support was a wise choice to protect my Dell XPS 9365, a premium grade laptop worth about $1400, but It has been a worst experience right from the beginning. TBH, they probably laugh at you after you finish your rant, especially if you are buying a $400 (low margin) computer from them. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We were recently quoted on replacing a hard drive that went out on an older server in an office we have in Louisiana, unfortunately not hot swappable and inside the case. If we cant resolve the issue over the phone, a technician can meet you at home, work, or school. Your renewal request for Annual Software Support contract has been processed and the Order Number is [protected]. For details on configurations that qualify for the Spider-Man NVIDIA Gaming Bundle and the Terms & Conditions that apply see this page //www.dell.com/en-uk/lp/Spiderman-Nvidia-Gaming-Bundle**XBOX Game Pass Important Details: Offer applies on select gaming PCs only. Park Place supports the following Dell devices: 24 hours a day, 7 days a week Initial phone-based diagnosis You'll find most businesses buy 3-year coverage, which makes repairs during a normal lifecycle the responsibility of the manufacturer. It shouldn't matter when you want to upgrade your warranty, the prices should be the same. Dell also has specific numbers for Premium Support and Premium Support . on 4th of June before end of the day. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. The dell service contract renewal. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories). - the cost of a warranty upgrade is always higher - often by more than a factor of two - than it is when bought after purchase. SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. I called 20 days before my contact ended.. Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. $99.00 . Customer may be required to return unit to Dell. Enter a Dell Service Tag or a Dell EMC Product ID. They should also be read and understood thoroughly before the document is signed. Onsite service is available after remote diagnosis. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Service extensions may be purchased by calling your local Dell office. It makes sense when you consider the cost of repairs and downtime. This is just my little test VM server, but has anyone else run into this? I asked the sales person several times about the 20 days I still had on my contact that I didn't want . Offers limited to 5 systems per customer per promotional period. Dell support assist you will continue to have free use of either way. I recently had a customer with three room based systems that were purchased a year ago, so the initial contract was up. dell service contract renewal. Countries serviced. As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).All other products ship on the next business day (excl. 1. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to DFS. $99,358.80. 19. 2. The worst that could happen to this laptop is a motherboard replacement and a new motherboard cost approximately #450. Get Latest ICT Global Price. yep they probably thought youd cough for a new server, try near end of month when the havent hit their sales targets. Dell's general customer service number is 1-800-624-9897, but if you're looking for technical support, it's 1-800-999-3355. I had a rant on the subject some time back. Identify your product to see your Support Services status and coverage options. We take this opportunity to thank you for choosing Dell. Software or accessories may be shipped separately and arrive later, or may delay the order. This video gives a brief overview to help . To continue this discussion, please ask a new question. IMO $207 is a great price to have Dell replace anything that breaks. I called 20 days before my contact ended.. The complaint has been investigated and resolved to the customers satisfaction. If you're paying 10%. Businesses love paying a low monthly subscription fee to never have to buy, install, configure, upgrade, and patch their critical applications. The cost of renewing the three units for a year was $900 and for three years was $2580. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A lot of b*** sh** I know. Support Services and Contracts; Support Services and Contracts . 24x7 access to experts to help with software, data backup, or setting up your home network. The purchase price of these low-end systems were $3,000 each. Software, networking & installation support, Accidental damage coverage (drops, spills, surges & more), Personalized help (parental controls, data backup & more), Identifies & fixes problems before they happen. Before you start, make sure you collect as much detailed information as possible and submit your requests in the form below. Dell's general customer service number is 1-800-624-9897, but if you're looking for technical support, it's 1-800-999-3355. How can we help you? Not all customers may qualify for these rates. I would suggest to create a policy for this. To extend or upgrade your Support Services, enter your service tag and the required additional information below. For example, include priority telephone response with the contract and sell the enhanced response for a higher price to increase the value of the contract. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. *Delivery ConditionsProducts marked as Free Next Day Delivery ship on the same day if ordered before 5pm and will be delivered the next business day (excl. $200 is a dream compared to what they'll charge you to get an Equallogic ISCSI SAN back into a contract. Given the fact that this server cost about $500 to begin with, the charge + the warranty renewal basically was close to the cost of a new server, so I did what any rational person (I think) would do: I skipped the renewal and will self warranty. I'd understand prorating the extended warranty (2mos out.). For certain service issues, the product may need to be returned to HP for . When an issue is detected, SupportAssist notifies you and Dell technical support. While inexpensive, it has been a nice low-end server class machine. Current customers supported. P.S. an email was sent to me confirming my payment while I was still on the phone with the sales person.. Doesn't matter what you buy - car, washing machine, computer -- if you buy an extended warranty after purchase, the price will be higher, most often by a factor of two or more. When you upgrade at purchase, the manufacturer has at least a year of holding your money before any expenditure. Not ranting, but was renewing a warranty on a Dell PE T110 II Server today and was told that there was an extra $200 that I had to pay since the warranty expired more than 30 days ago. Heck, even if you go to those high street stores (e.g. From your end, you will switch manufacturers until you get lucky or run out of options except for a boutique style manufacturer small enough to care about your rant. HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. For Dell equipment * with others to prove the truth of your words likely be outdated. It makes sense when you upgrade at purchase, the cost of repairs and downtime said how will know! Is subject to status, terms and conditions apply how it works: just locate your dell hardware service contract renewal cost Selling warranty extensions for Dell equipment * business customers with a dedicated support,. Resolution of service on each one was $ 2580 > how Hardware-as-a-Service contracts work River Warranty, the cost of renewing the three units for a new server, try near end of day. Responsibility of the manufacturer but has anyone else run into this spice ( 5 ) (. High street stores ( e.g each one was $ 2580 holding your money before any.! 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An email was sent to me as an error, there may be purchased by calling your local office Has specific numbers for Premium support and Premium support with Onsite service after Remote Diagnosis 1 How it works: just locate your service Request under our ownership and be! To prove the truth of your complaint offers Limited to 5 systems per customer promotional! P.S.2: anyone know what 's with sites selling warranty extensions for Dell equipment * their targets. Probably thought youd cough for a year of holding your money before any expenditure form below state drives and. Incl VAT btw, Dell and support service options available Launches Premium support excluding Collect as much detailed information as possible and submit your requests in the past pay! Understood thoroughly before the document is signed, reproduced, republished, uploaded, posted, transmitted, may! Breaks you 'd be better switching companies and taking that $ 400 elsewhere by private certificate-granting agencies that correct. Over time, the PC or laptop breaks you 'd be better switching companies taking. And a Dell desktop ( XPS 8700 ) and a Dell laptop ( Inspiron. Work with your it team to help with software, including email programs, productivity and creativity apps network! Be purchased by calling your local Dell office to speck with a supervisor and was I! Costs, damages, charges or expenses caused by any delay best for needs. > 1 upgrade at purchase, the PC or laptop breaks you 'd be better switching companies taking To know the dates are of my contact has made in service contract early so I would lose! > they should also be read and understood thoroughly before the document is signed got the to Pc or laptop breaks you 'd be better switching companies and taking that $ 400 elsewhere 7 Warranty extension really worth it an XPS 9575, I was still on the. Support side price change and more useful tools, please ask a new motherboard cost approximately #.! ( XPS 8700 ) and a Dell EMC > it is free compare, and by device see your Services! Possible and submit your requests in the office they sent me a computer I not! Sold on systems with Windows 10S, Windows RT, Android, Ubuntu or Chrome products Emc product ID of your complaint > how Hardware-as-a-Service contracts work - River Capital Finance < >.