Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Shpock will inform the buyer on the outcome of the assessment. The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. Other Issues. Shpock boot sale & classified makes buying & selling faster and safer than ever. Posted by 2 years ago. Download. Account Protection. Millions of Shpock users can benefit from … Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. Report: The buyer must report the bad delivery within 7 days of the seller sharing proof of postage. If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. Shpock is Safe. I had an obvious scammer who Shpock removed witching 30 minutes of my email and I got a call to make sure everything else was ok. In this case, if the buyer has received the item from the seller, they will have to return it. When listing an item, seller’s must enable the item for Buyer Protection in order for it to be eligible. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. pictures) following Shpock instructions. Danny Catapano 12 reviews. Make great bargains, great deals and earn cash. In case the buyer claims for a refund under buyer protection, the buyer has to provide reasons and proof for their claims (e.g. Also they are asking that i send the money to their friends account as they dont have paypal. Buyer Protection is not valid on collection deals. if the seller ships the item late or after the cancellation is confirmed). When you see the BUY NOW button, Buyer Protection is available. Other Issues. Hi Mark, We are really sorry that you had a bad experience. Close. Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. No live Customer Service. Get answers to the most common questions and learn how to use Shpock like a pro. Close • Posted by 1 hour ago. Condition: New. It covers purchases up … The Buyer Protection programme is available for users in the UK only. If the buyer has not received the item within 7 days of the seller sharing proof of postage, they must notify Shpock and report an issue. You can always report to us if you go to my Shpock and Visit Help Centre. Remember: every PayPal account has to be connected to an active email account. This may take up to several working days. Would i be covered under buyer protection even though the item would be sold through shpock? Shpock boot sale & classified makes buying & selling faster and safer than ever. it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. Item Details. https://www.adyen.com/legal/terms-and-conditions-marketpay. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. WN5 Wigan. Seller shall describe the item in as much detail as possible, disclosing any potential damages and/or missing parts. 2. Our Support Team will take a closer look and investigate. Shpock offers PayPal as a payment method More protection, speed and comfort for users Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. Buyer has to pay for returning the item to the seller. It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Make great bargains, great deals and earn cash. Know your item will arrive as expected, or you'll get your money back! Provided the buyer's name, mobile number, and address to Action Fraud who say they can't help. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Make offer. They will continue to receive notifications from Shpock reminding them to confirm successful delivery. Below, the O… I’m wanting to buy a £520 item from shpock. I've been left with nothing. Depending on the item price, the fee can, Any problems and we’ll refund you in full up to the value of £1,000. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. With Buyer protection we give you peace of mind. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Remember! I received faulty goods and raised a case, which I won. We always recommend using Shpock's integrated payment system. Make sure the PayPal account of the seller belongs to the user you’re chatting to. The app is super slow as well! I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. With Buyer protection we give you peace of mind. At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. Firstly, you are now charged a 'buyer protection fee', which acts as a form of insurance if something goes wrong with your purchase. Shpock is no longer a local-only boot sale upstart. Cooperation: The buyer must provide further information when requested to describe the issue (e.g. Examples of personal data include name, address, telephone number and email address; however, information about IP numbers and user behaviour when using the services may also constitute personal data. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. In case Shpock approves the claim for buyer protection, buyer will have to return the item to seller as per the terms agreed between the parties and provide proof of postage by submitting a picture of the shipping receipt including tracking number. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. Non-delivery: Once the seller ships the item, the buyer will receive a notification. GB. When Shpock is used, the Operator is provided with a set of personal data. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. 15. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. Different experiences on each device Different experiences when selling depending what device you are using! Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. Won't ever use Shpock again. Alarm bells should start ringing if the user insists on using the PayPal of a third party. It is way better to use eBay and pay a percentage of the sales value to have peace of mind and FULL BUYER PROTECTION. The most common complaints about Shpock is that too many buyers and sellers are dishonest, many steal, waste people's time, ask stupid questions and/or are abusive. WITH SHPOCK YOU CAN: List adverts for sale in seconds: add photo, a … The Operator takes data privacy very seriously and wants to reveal openly and transparently how this topic is dealt with. If your account’s been restricted this normally means you’ve broken our rules. If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. £16.00. Add to watchlist. Our Support Team will take a closer look and investigate. If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. pictures). The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. Cheers Matt Employing PayPal just makes Shpock an y underdeveloped copy of eBay which has zero buyer protection. Big shout out to eBay! Shpock boot sale & classified makes buying & selling faster and safer than ever. shpock buyer protection/ just incase the item doesn’t work as described. No reimbursement: The buyer has not received reimbursement by any other means (e.g. We’ll let you know why on your news feed in Shpock, and if we’ve got an email address for you we’ll also send you a message confirming what the restriction means, and how you can get your account back up … they have said that the item is in fully working condition. The Buyer Protection terms in place at the time of confirming the purchase are applicable. shpock buyer protection/ just incase the item doesn’t work as described. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Share . Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. Seller Payment Guarantee - your money is paid as soon as the buyer confirms they’ve received the … The Buyer Protection service is an additional chargeable service provided by Shpock. Know your item will arrive as expected, or you'll get your money back! The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. The price will include the item, shipping costs and the Buyer Protection service. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Both sides benefit from PayPal's Buyer Protection or PayPal's Seller Protection. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. 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