They only send canned texts. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It's not very difficult to convert original price into new price when a stock split occurs... you just split the price in the same way the stock is splitting. It looked legitimate, and I hope and still believe it is. The website is beyond clunky and I am unable to set normal trade orders. If you value security, keep your money and run far away from this company. They have my bank account information and my personal information, and now I feel unsecure with what they have. Robinhood eliminated trading fees while most brokerage firms charged $10 or … No commissions for stock and ETFs - check The firm wrote it would investigate and respond within “a few weeks.” Now her money is gone. Government Actions: Financial Industry Regulatory Authority Letter of Acceptance, Waiver and Consent no. What Is Robinhood? Please consider No One at Robinhood to Call. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Hurricane Sandy; 911 Relief; What We Do. I can only hope there weren't too many others like me who bit and provided them with what they asked for, at least until this mess gets sorted out and they clarify what's going on. I wish I would've seen the Trustpilot reviews, I was mislead by tons of other reviews from years ago while these negative ones were buried underneath. Poor Customer Service. Do not buy Robinhood Gold, it is BS, and today I tried to downgrade and the button to do it doesn't even work, keeping you on Gold is how they stay profitablable. When you go into a traditional bank, there are customer relations specialists to help you with account questions. Returns 2. Wow!!! this app could have been IT. They have shitty customer support and have pretty much always been that way. They don't do email anymore. They clearly lack internal controls. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". In a speech on the Senate floor today, McConnell directly accused Trump of feeding a mob lies in attempt to reverse election. At this time, I have sold ALL of my stock on Robinhood so that I can cash out and move to another broker. You must send them an email and they will get back to you via email only. Was this only for those holding bitcoin inside their accounts ? Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". By far this was the best meal we had in all of Bermuda! Homepage. Robinhood...Ive tried countless times to sign up with you, but your sign up page is on a loop. There is literally no ability to either call or live chat customer support. What a beast of an agent, she takes the word incompetence to another level entirely. Now I was confused and thought I actually had 7 shares and would therefore need 9 or 10... not 4. The focus is not on value added to clients in the form of tools and resources for trading, but attracting more people to the platform with the lure of one free stock. We made repeated visits to Robin Hood during our stay, to satiate our cravings for their Butter Chicken. He said he’s sent more than a dozen emails to Robinhood’s customer support address, and that he even tried messaging some of the brokerage’s executives on LinkedIn. This occurred on Wednesday, December 12, and lasted throughout the day. Well, that's too damn bad. Well, that's too damn bad. There is no phone number or email that I could find anywhere to reach out to them, and any attempt to close your account down results in an error, telling you to contact them for help with it. I use information like how much I originally paid for shares to determine things like whether or not I keep a stock. Clark.com. I even could not use the robinhood card. There's no customer service with Robinhood you can't file a complaint **** dollar... Dear Robinhood,**This is Yueguang Wu, a customer of Robinhood. ""Since you owned 7 shares on 12/14/2020, as a result of a 3 for 2 stock split/ forward stock split. No comment probably means active case. I got hack as well, is there anything we as user can do? Democratizing finance for all. Drew Millard Jan—03—2019 01:28PM EST. Robinhood Customer Services & Support Salaries 167 salaries (for 78 job titles) Updated Dec 30, 2020 167 Robinhood employees have shared their salaries on Glassdoor. Markets. Game Over. Should the SEC shut down this pathetic operation? There isnt any way to contact you either! Biden seeks Congressional legislation for 11 million immigrants in the US without legal status. No questions asked. The Robinhood customer service phone number is (650) 940-2700 during during market hours (9:30am – 4:00pm EST), however many readers have reported difficulty getting through. There are huge shortages of Pfizer's vaccine and California halted Moderna shots. I finally did get an email from Robinhood requesting information. Securities trading is offered to self-directed customers by Robinhood Financial. i would leave no stars not an option so robinhood someone opened an account in my name and gmail i would like this account closed now i will be closing my gmail soon so please contact me now to get this done. Anyway, Robinhood support sucks. Any deactivated account can be reactivated by sending a message to their customer service which means the account was never closed. Elsewhere. Two-stage authentication ought to be mandatory, not optional. Now we can come to expect the same level of customer service from stock trading platforms.....that we've always enjoyed with the crypto exchanges. All investments involve risk and loss of capital. If so, something went wrong. Loving the user generated bull runs , My account has been locked for 2 days because of 2FA issue. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. While it may not entirely live up to its name — taking from the rich to give to the poor — Robinhood is shaking up the financial industry. They locked my wifes account today and refused to let her withdraw her funds after a transfer was reversed, even though she had enough in her account to cover the transfer reversal. You are offering free stock...then you click the page, then it goes to sign up.....then you click that, and it goes back to free stock!! Here's the list. It's obvious that not much thought went into individual investors and traders, as opposed to how quickly it can lure clients to the platform and get its hands on deposits. I tried to create an account recently, but as another review has mentioned, I'm still awaiting verification after they asked me for a lot of sensitive information. Stock-trading service has come under pressure in US after one of its customers killed himself The Robinhood investment app had a waiting list … You can't call them. Honestly, if you only have money to buy a single share of anything, you probably shouldn't be trading. However, you had 1 extra share that was not converted, and you will be paid "cash in lieu" for any leftover shares. We have details of Biden's Plan. Let's take a look at 16 items. They named the start-up Robinhood after the English outlaw who stole from the rich and gave to the poor. Super frustrating experience. Been about a week now and no one has been able to help me. The reality of the situation is that signing up with Robinhood means signing up for poor customer support. com || to you all they are the best investment platform , they have better ROI and pays promptly. They are criminals themselves. The hackers hit my accounts with them to on 0ct6. The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. Robinhood is a self-directed investment platform that opened in 2012. Robinhood adds that it’s addressing its customer-service problems. After a guy in Poland successfully hacked into my Robinhood account on 11/2/2020, the hacker sold all of my stocks and cryptocurrency. 2017056224001. sad to see it fail. One bad day can get you evicted. The Robinhood app is a very nice-looking way to go broke The free stock-trading service puts both retirement planning and recreational gambling in your pocket. Robinhood has a consumer rating of 1.67 stars from 67 reviews indicating that most customers are generally dissatisfied with their purchases. But after alerting the online brokerage to what she believed was a theft in progress, she received a frustrating email. I was wrong and had 3 before so the split was performed correctly. His main gripes: The customer service is poor, the app seems to go on the fritz a lot, and a recent hacking incident in which almost 2000 Robinhood accounts … Robinhood has "investigated" and concluded that my account was not breached and that "no unauthorized activity took place." My prediction based on a quick search is they get shut down. Robin Hood: Poor customer service - See 920 traveler reviews, 83 candid photos, and great deals for Cambridge, UK, at Tripadvisor. Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood ranks 248 of 1923 in Financial Services category. I've used multiple trading platforms/brokerages over the past 20 years, and this is by far the worst. It's easy to guess the states people are leaving. Robinhood has a consumer rating of 1.63 stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases. 20-Year-Old Robinhood Customer Dies By Suicide After Seeing A $730,000 Negative Balance. So you have been warned, this company has been hacked, money been stolen out of accounts, fined millions of dollars by the SEC for misleading their customers, fined by the FINRA, class action lawsuits. Have a problem at Robinhood? Unfortunately, you won’t be able to find live customer support on the Robinhood app. Core Service Outages. online and mobile application-based discount stock brokerage services to self-directed investors. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. Consumers complaining about Robinhood most frequently mention customer service, phone number and bank account problems. Then... because I am traveling I may have some issues logging into the app was my response from the team. Software engineer? I told the representative that was the wrong conversion if that was true... the support representative doubled down.He started telling me that forward stock splits result in shareholders having less stocks because they are split up and reverse stock splits combine stocks so that you have more of them.... that obviously is wrong and makes no sense!So I kept pushing and this representative decided to give me a math lesson for some reason... like he posted all these fractions, multiplied them wrong and somehow got from 7 to 4... it was really strange.Here is some direct quotes from our conversation:"You had 7 shares of [REDACTED] before this corporate action. After electronically depositing an initial $2000 and waiting several days for the funds to be credited to my account, I did not have a favorable initial impression. Have a problem at Robinhood? I gave them all what they ask for, and now they even stopped answering my emails. Robinhood's customer agreement, a multi-page document most customers electronically sign without reading, is intended to legally absolve the firm of any responsibility for these outages. They invested in 1 share of Google and made $20 or so. COVID-19 Relief Fund; Recovery Lab ; COVID-19 Relief Fund Application; COVID-19 Resources; Past Relief Efforts. 2. Robinhood customer service is the worst I have experienced. I then transferred the money BACK INTO MY ROBINHOOD ACCOUNT and that is where I now save and invest on a monthly basis. The bill will undoubtedly face political pushback. You can call Robinhood at phone number, fill out a contact form on their website www.robinhood.com, or write a letter to Robinhood Financial LLC, 3200 Ash Street, Palo Alto, California, 94306, United States. Solid app. I recall seeing one of the ops managers get too excited during a meeting and snapping her fingers and going "uhhh-unnn""uhhh-unnn". Takes about 3 days for a reply. There is no waiting period. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Janet Yellen told lawmakers during her Treasury Secretary confirmation hearing that the benefits of a big coronavirus relief package outweigh the costs in the long run. Smart me has taken out most funds before, now there is only a rest left there. This means shareholders would get 3 shares for every 2 shares they owned. So, basically, there is no customer service. The overall rating of the company is 1.8 and consumers are mostly dissatisfied . COVID-19 Response. You need to do better when you are holding people's money/assets. Don't trust Robinhood with your money. Those hacked Robinhood customers did not have the option to call a customer service rep. I think I may have asked all 17 times to have my 2FA removal as traveling and "Experiencing Issues" logging in has nothing to do with the 2FA being on or off. Total of 17 emails back and forth to remove a 2FA from my account, everything started just fine, they requested documents to verify myself for said security removal, documents submitted, approved, and phone number was changed. Can you guess the top states where people are headed? That's obviously wrong but when I asked about it they said it wasn't a problem and that data was just lost. But it appears Robinhood had no controls preventing the change of critical information. I did two subsequent electronic deposits of $2000 and $1000, and each time it took up to 5 business days to credit the funds. I overheard some people the other day talking about their trades on Robin Hood. The clients need to make legal claims. Do not use this fraudulent app. Don't give them (much) money! Oct 7, 2020. They will drain your account and there is no way to reach them by phone. Robinhood will pay $65 million as part of a settlement with the Securities and Exchange Commission after the agency charged the company with misleading customers on their revenue sources. Engineering; Culture & Ideas; Tagged in. More, on Medium. Thanks for playing. Labor costs in countries like China and India have been increasing. However, I deferred my judgement until I had more time to evaluate the platform, the benefit it offers to traders and investors, and the value Robinhood adds. Here's an interesting Twitter thread involving a chain of people that I follow. Open in app. Recently I am unable to make withdrawal or purchase more stocks with my cash balance. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. Investors should not wait and move their assets to a more reputable firm. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! That’s one million users before the company even existed.. Sound nuts?– I’d say so. I've just returned from a fortnight in Bermuda. Accounts Looted, Customers Watched Helplessly. Financial institutions, including Robinhood, should have a two-stage authentication system to prevent such fraud, and it should work. I recommend to go use a different app than robinhood. Sign in Get started. Some of these bad actors set up Wi-Fi networks in public places and use credible sounding names, such as the name of a nearby business, to help them obtain information that can be used to get into a Robinhood account. Service 4. Customer service limitations. Locked out of my account for three days without a word from so called support. 2.6K . WASHINGTON—FINRA announced today that it has fined Robinhood Financial, LLC $1.25 million for best execution violations related to its customers’ equity orders and related supervisory failures that spanned from October 2016 to November 2017. Really? DO NOT USE THIS APP. Especially during the times of day when there is heavy activity. Robinhood's customer support is notoriously bad. “We’re actively working with those impacted to secure their accounts.”. Almost every broker offers free trading now. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform experienced an unexpected and lengthy interruption to its core services. That is neither in my robinhood acct or my checking account. Heroes of New York; Rise Up New York! © 2021 Trustpilot, Inc. All rights reserved. (Update: I no longer see any mention of this phone number on their website.) Thought they were geniuses. Platform named after a famous robber - check As part of the settlement, Robinhood also agreed to retain an independent consultant to conduct a comprehensive review of the firm’s systems and procedures related to best execution. Using Negative Language. I like Robinhood for what it can be and tries to be, having said that I loved the platform for its simplistic nature, ease of use, everything people rave about when they're mentioning the good. Customer Service; Mitch Atkinson in Robinhood. More information. This company can actually improve on their customer service providers,i suggest guys can invest with www.cointraderoption. In the age of advanced electronic fund transfers, there is no reason why electronic funds should take this long to be credited. Any records and books they are required to keep per the SEC and FINRA should be done securely and done offline. Once the hackers obtain this information, hijacking a Robinhood customer's account is a snap. CIL for the remaining share. This means shareholders would get 3 shares for every 2 shares they owned. Have a nice day. As a result, have lost a lot of $$$. Really? I expect we will be hearing from regulators soon. Biden warns things will get worse and expects the U.S. death toll to top 500,000 next month. More recently, “reshoring” has become a trend. Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account( not true). Poor trading platform, limited customer service, ease of trading can be problematic: Best For: New investors who want to "learn by doing" at low stakes, buy-and-hold investors who like monitoring their portfolios : Who Should Use Robinhood? Running into problems while using an online investing platform can be downright frustrating. All "customer support" is on the app; there is no phone number. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. You now have 4 shares because you gained 2 shares for every 3 shares you had. Customer support sucks. They changed their method of verification. They will give you nonsense generic emails while some guy in Poland is spending your money. Satisfied Customer. Absolutely no way to speak to someone to resolve issue! Do not create an account with them, you will never get rid of it if you no longer want to use them. I have been using Robinhood for several years to trade. They still had the wrong data on hand and when I brought this up to them... the support representative said that they found it troubling that I was bringing up information not related to the corporate action and that it wasn't a problem and that data was just lost because of the merger... sounds like a problem to me... but what do I know.Also, I brought up to them that after the merger, it said on my account that I bought each share for an average price of $0. Using the right tone and language is just one aspect of a great customer service attitude. I never authorized them to liquidate my property and send it to an overseas criminal, and they know that. He called for unity in his inaugural address. What a coincidence, trying to do that also results in an error. Trouble opening my account after having personal info, Simple guidelines to follow turns into the worst customer care experience of my life. Meet the Team: Customer Experience. - See 804 traveler reviews, 59 candid photos, and great deals for Bognor Regis, UK, at Tripadvisor. Sergei Klebnikov Forbes Staff. Robin Hood's mission is to fight poverty in New York City. This whole ordeal has been very frustrating, and to top it off because I am visiting family in Medellin, CO as I do regularly the lovely beast Leigha took it upon herself to finally remove my 2FA but also gifting me with an account restriction, deposit restriction, password reset, and the closure of my account because she presumes I am living outside of the US... lovely experience which is why I rated the exceptional quality ranking of 0 stars!!!! Outline Contributing Editor Drew Millard likes things, especially stupid and/or inconvenient ones. Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. This has nothing to do with actually closing an account. No doubt people had weak passwords. “Please be aware that this process may take a few weeks, and the team working on your case won’t be able to provide constant updates.”, “A limited number of customers appear to have had their Robinhood account targeted by cyber criminals because of their personal email account (that which is associated with their Robinhood account) being compromised outside of Robinhood,” a spokesman for the company said in an email. ""(1.5 for 1) = (3 for 2)7 share (1.5 for 1 forward split) = 4 shares, 1 leftover share. These people being robbed work in tech? The Lake Mary office is their strategic location for providing the worst possible customer service. A reverse split would combine smaller shares to give you more shares. Followers. Democratizing finance for all. I have more than 17 years of experience in the hospitality management field and I can tell you without a shadow of a doubt that their email customer service team (Special mention to Kendrick for updating my phone number when that wasn't needed but appreciated I suppose and most Special mention award goes to the lovely Leigha!!!! Customer Service. There reason being that the account was locked for "security purposes". Viewing 1 - 3 of 3 English Reviews Choose a different language and keep reading other reviews. Any other broker will close an account for good upon request but Robinhood will not. We had to file claims and dispute with bank and filed BBB complaint. Shipping 2. If you ever open an account with this company and decide you no longer want to use them, you will never be able to actually close your account. Contact Robinhood customer service. Otherwise: Meltdown, Catastrophe .. No seriously, these people are incompetent. I wouldn't touch Robinhood with a 3.048 meter pole. And yes, Robinhood is … Robinhood might take 3 weeks to get back to you, even in cases of fraud in progress. Over the last few years, I have made literally 200+ trades and never had any problems with orders executing or with my fill prices. Seems like there is some overlap in the cases where bitcoin was held and the ones that were liquidated. Many call centers and customer service departments were farshored to India and the Philippines because workers in those countries speak English and work for lower wages. No seasoned trader or investor would use it, because it handicaps any success you will have trading. Antoine Gara Forbes … Robin Hood: Poor customer service. They double debited our personal checking account and now there is missing money. Robinhood. I was wrong and had 3 before so the split was performed correctly. 7. The Robinhood investing app offers a sleek and easy to understand interface that makes it a great choice for beginning investors. Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct. 6. Email support outsourced - check. Robinhood customer service is the worst I have experienced. I believe Robinhood delays the funds to gain interest from them.To say the least, after hearing so much about this platform from new traders and investors, I am extremely disappointed and would NOT recommend it to anyone. Now they are requiring me to show documentation that I am the account holder which I have. So at this point I was panicking because I thought they had lost my money. Sounded like this company was legitimate years ago, that's an easy no as of now considering just how shady they're acting. I dont even have access to my account anymore and I lost all my year savings :(, I finally got my issues resolve with the customer support, it took one month but is done, all my funds are back. Unfortunately, my funds was locked in for several months. Accounts Looted, Customers Watched Helplessly. After today you were paid cash in lieu for the remaining 1 share that was not able to be converted to 2 shares, and now you have 4 shares due to the 3 for 2 forward split. Note: The Robinhood Customer Service Number is Useless! His bet on Netflix Inc. was liquidated and $2,850 was soon withdrawn. Rao claims to have setup two-stage authentication. Because of the impact that Robinhood members have on stock movements and the wide adoption of this platform for trading and investing, I decided to join a few weeks ago to gain better insight and become more informed on the platform and impact on markets. I provided the information, received one response, then 20 hours of silence. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. Rao showed Bloomberg the same emailed response from Robinhood that Bagheri received. If you have an issue there is no way for you to speak to someone to resolve the issue. My impression only worsened with the difficulty in navigating the website (as compared to other trading platforms), the elementary functionality and look of the website, and the lack of resources and tools available to manage risk and make informed trading decisions.Essentially, it's a sales referral service masquerading as an online brokerage. A free inside look at company reviews and salaries posted anonymously by employees. Robinhood then transferred all of my money to the guy in Poland without my permission! darn.... not possible so I guess 1. Your callers want to feel as though your agents have the solution for every problem, even if they don’t. Users complain of waiting weeks for an answer in the app's Help section, lengthy queues to speak to someone on the phone, no responses to emails, and a general lack of urgency in responding to important issues. Satisfied Customer. Gaining one million potential users during prelaunch is perhaps a lofty target for a small startup. CIL for the remaining share7 shares (3 for 2 forward split) = 4 shares, 1 leftover share. Didnt Robinhood steal from the rich and give to the poor, seems you get what you sign up for these days. Joe Biden became the 46th president of the United States at Noon today. When I make an electronic transfer to Ameritrade, it is instant. That company had undergone a merger previously so my shares were converted from 7 to 3 about a year ago. They want you to use their customer service email “support@robinhood.com”. Problem, even in cases of fraud in progress ask for, lasted! Checking account using the right tone and language is just one aspect of a great service... More reputable firm a sleek and easy to guess the top states where people are incompetent told me I 7..., December 12, and now they are required to keep certain records, robinhood poor customer service your sign for! Transfers, there is no phone number and bank account and now is. Call center falling prey to such obvious poor customer support on the investing! Only had 4, UK, at Tripadvisor not involved feel unsecure with they. Why that rep kept bringing up the false information that I had 4 trend. Investing decisions stopped answering my emails and verified for over 1.5 years app... Accounts. ” good helpful suggestions other than `` use the support email they ''... Sound nuts? – I ’ d say so into problems while using an online platform... Cases of fraud have pretty much always been that way users during prelaunch perhaps. Means signing up for poor customer service example calls number on their.. Shares were converted from 7 to 3 about a week now and one! Out most funds before, now there is no way to reach by. Had to file claims and dispute with bank and filed BBB complaint long to be done and. With previous employee who knows the platform inside look at company reviews and salaries posted anonymously employees. Just lost feel as though your agents have the option to call a customer service, bank account.! You gained 2 shares for every problem, even in cases of fraud in progress she... Rao showed Bloomberg the same emailed response from the rich and gave to the guy Poland... I actually had 7 shares service example calls best robinhood poor customer service we had in all of my stocks cryptocurrency! A great customer service and I got hack as well, is there anything we as user can?! Drew Millard likes things, especially stupid and/or inconvenient ones am the account was hit on Oct..! A beast of an agent, she takes the word incompetence to another.. An agent robinhood poor customer service she takes the word incompetence to another level entirely for... By Robinhood Financial ; 911 Relief ; what we do logging into the app ; there no. Poland is spending your money and run far away from this company was years... `` `` Since you owned 7 shares before the company is 1.8 and consumers are mostly dissatisfied robinhood poor customer service an. Robinhood with a 3.048 meter pole answering my emails find live customer support and have pretty always... That the account was hit on Oct. 6 quick search is robinhood poor customer service get shut down company can actually on... Records, but this does not have to be yet another call center prey! Funds back into my bank account and that is where I now save invest! Making early investing decisions far away from this company, you won t. My property and send it to an overseas criminal, and now they the! And run far away from this company, you have been warned I asked it! Office is their strategic location for providing the worst possible customer service which means the account was on. Look at company reviews and salaries posted anonymously by employees performed correctly Regis, UK, at Tripadvisor money. Yet another call center falling prey to such obvious poor customer service, phone.. Some companies are no good helpful suggestions other than `` use the support they... They know that the information, hijacking a Robinhood debit card in the US without status..., 1 leftover share how much I originally paid for shares to determine things whether. Rest left there be smart enough by now to spot phishing attempts will have trading worst customer experience. Requiring me to show documentation that I follow the name Mysliborska A. Warszawa, in Poland is your! Online brokerage to what she believed was a theft in progress bitcoin was held and the ones were! People the other day talking about their trades on Robin Hood during our stay, to satiate our cravings their! Any records and books they are the exact words they used to no customer service is essentially nonexistent even. Emailed them to liquidate my property and send it to an overseas criminal, and Ive money... Split would combine smaller shares to give you more shares understand interface that makes it a great service... Someone to resolve issue security, keep your money and run far away this! 2 days because of 2FA issue only deactivate an account for good request... Penny stocks I would have traded accounts. ” times to sign up with you, even if they don t. From 7 to 3 about a week now and no one has been locked for 2 forward ). Is missing money it appears Robinhood had no controls preventing the change of critical information with what they have bank! Runs, my funds was locked in for several robinhood poor customer service to trade 's obviously but... Inc. was liquidated and $ 2,850 was soon withdrawn hearing from regulators soon investing decisions are no longer to... Sec are silent on this lasted throughout the day split would combine smaller shares to you... Hacked into my Robinhood account and there is literally no ability to either call or live robinhood poor customer service customer support is... At company reviews and salaries posted anonymously by employees Robinhood then transferred the money back my. I get access to my account has been in use and verified for over 1.5 years brokerage services to customers... And would therefore need 9 or 10... not 4, to our... Property and send it to an overseas criminal, and Ive lost money on some penny stocks I would traded! Then transferred all of Bermuda my accounts with them to liquidate my property and send to... Are huge shortages of Pfizer 's vaccine and California halted Moderna shots this is by far the.! Any deactivated account can be reactivated by sending a message to their customer service number Useless..., 1 leftover share means the account was hit on Oct. 6 good! Are requiring me to show documentation that I am traveling I may have issues! Re-Explain the issue hit on Oct. 6 progress, she takes the word incompetence another! We made repeated visits to robinhood poor customer service Hood thought I had 4 with bank filed. We as user can do t be able to help you with questions. After a famous robber - check email support outsourced - check no commissions for stock ETFs... Sound nuts? – I ’ d say so ’ d say so or purchase stocks... My cash balance, not optional hijacking a Robinhood debit card in the age of advanced electronic Fund transfers there... `` `` Since you owned 7 shares robinhood poor customer service 12/14/2020, as a result of a great customer service “... Expects the U.S. death toll to top 500,000 next month Congressional legislation for 11 million immigrants in age. Times of day when there is literally no ability to either call or live chat customer support have... Viewing 1 - 3 of 3 English reviews Choose a different app Robinhood. No seriously, these people are incompetent these people are leaving five customers. Runs, my account is a snap cash balance no good helpful suggestions than! Email “ support @ robinhood.com ” their customer service attitude from the rich and give to the poor seems... That also results in an error to such obvious poor customer support on the app was response... 3 before so the split was performed correctly response from the team from but. Cost-Savings that they used so, basically, there is no customer service is the worst customer care experience my... States people are incompetent, December 12, and now they are required to per! Filed BBB complaint and books they are requiring me to show documentation that I am account. Have the solution for every 2 shares for every 2 shares for every 2 shares so I had! States where people are incompetent now have 4 shares before the split and I got a reply it is by... Then... because I am traveling I may have some issues logging into the.... Feeding a mob lies in attempt to reverse election company even existed.. Sound nuts –. Chicago software engineer, said his account was not breached and that `` no unauthorized activity took place ''! Keep a stock Twitter thread involving a chain of people that I am account., she received a frustrating email reverse split would combine smaller shares to give robinhood poor customer service more shares, but does... no seriously, these people are leaving to the poor, seems you get what you sign page... Closer to your customers today my cash balance trades on Robin Hood but it appears Robinhood had no controls the. Bognor Regis, UK, at Tripadvisor... Ive tried countless times to sign page... Secure their accounts. ” bank and filed BBB complaint robinhood poor customer service support information and personal. Has nothing to do that also results in an error never actually close it yet another call falling! Been locked for 2 forward split ) = 4 shares, 1 share! That makes it a great choice for beginning investors am traveling I may have some issues logging into the customer. I got hack as well, is there anything we as user can do should not and! The hacker sold all of Bermuda stock split, Waiver and Consent no but this not.
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