Payment information: We do not require our Customers to have payment information on file with us unless they have a paid subscription to our Services. If we disable access or remove content in response to an abuse report, we generally also notify the website operator of our action and we may make the content available again if appropriate based on the website operators response. Laws like the United States' Digital Millennium Copyright Act and the EUs Ecommerce Directive reflect this reality by creating a framework for addressing abuse that distinguishes among hosting services, caching services, and mere conduit services. LIMITATION OF LIABILITYIN NO EVENT WILL THE CLOUDFLARE ENTITIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEBSITES AND ONLINE SERVICES OR ANY MATERIALS OR CONTENT ON THE WEBSITES AND ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE CLOUDFLARE ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. Our 1.1.1.1 resolver service does not store 1.1.1.1 resolver users personal information. A small minority of abuse reports we receive relate to content definitively stored through Cloudflare Stream, Cloudflare Pages, Cloudflare Workers, Cloudflare Workers KV, or Cloudflare Images such that Cloudflare might qualify as the origin hosting provider. Tracking Hate Crimes and Bias Incidents. Cloudflare's abuse policies & approach 08/31/2022 Abuse Freedom of Speech Legal Cloudflare launched nearly twelve years ago. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Cloudflare agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco County, California for the purpose of litigating all such disputes. You may not attempt to gain unauthorized access to any Websites or Online Services, other accounts, computer systems, or networks connected to any Cloudflare server or to any of the Websites or Online Services through hacking, password mining, or any other means. File Report. This Policy applies to Cloudflares collection, use, and disclosure of the personal information of the following categories of data subjects: Attendees: Those who visit our offices or provide their information to Cloudflare or Cloudflare representatives when they attend or register to attend Cloudflare-sponsored events or other events at which Cloudflare (and/or its representatives) participates, as well as those who participate in Cloudflares studies such as user experience research. We will not combine any information collected from DNS queries to our 1.1.1.1 resolver with any other Cloudflare or third party data in any way that can be used to identify individual end users. You may not transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature through your use of Websites or Online Services. Contact and domain information: We collect data such as domain name and status, contact information (such as name, organization, address, phone number and email address), name server, DNSSEC, and Form of Approval (i.e., full WHOIS capture at time of transfer into our system, including the IP address that initiated the transfer). Looking for a Cloudflare partner? Cloudflare will send you commercial communications based on the communication preferences in your account settings. If you are accessing or using our Websites or Services or otherwise providing information to us, we may transfer your personal information outside of the EEA, the UK, or Switzerland, ensuring appropriate safeguards are in place to protect your personal information. Share on Twitter; Share on Facebook; by Cecilia. Translated from German. By providing us with any personal information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us. We have put in place appropriate physical, technical and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you do not agree to these Terms, you must not access or use our Websites or Online Services. The best way to fight hateful speech is with more speech.". You acknowledge that the Websites and Online Services are not intended to be technology protection measures that will help you comply with the Childrens Online Privacy Protection Act (COPPA) or Children's Internet Protection Act (CIPA).Upon termination of these Terms, any provision that by its nature or express terms should survive will survive such termination or expiration, including, but not limited to, Section 2 and Sections 7 through 13. Note that if you disable cookies entirely, Cloudflares Websites may not function properly. Cloudflare, per its policy, then relays the name and e-mail address of the person complaining to the hate site, often to the surprise and regret of those complaining. justin September 11, 2017, 4:05pm #7. Such linked websites are not under our control, and we are not responsible for their content. If you have questions about these terms or anything else about Cloudflare, please don't hesitate to contact us: Cloudflare, Inc.101 Townsend St,San Francisco, CA 94107USA, Cloudflare Website and Online Services Terms of Use, Cloudflare is a trusted partner to millions, Cloudflare One: Comprehensive SASE platform. Cloudflares abuse reporting system is designed to ensure that abuse complaints related to content can be addressed by those service providers higher in the stack, and to identify those instances in which action lower down the stack is appropriate. Information from Third Party Services. Network Data. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (and without limiting your indemnification obligations with respect to such matter), and in such case, you agree to cooperate with our defense of such claim. We work with other companies who help us run our business (Service Providers). As with the rest of our abuse system, Cloudflares approach to terminating services depends on the nature of the service at issue. We are a conduit for information controlled by others. Explore industry analysis of our products, Cloudflare's Secure Access Service Edge that delivers network as a service (NaaS) with Zero Trust security built-in, Reduce risks, increase visibility, and eliminate complexity as employees connect to applications and the Internet, Zero Trust security for accessing your self-hosted and SaaS applications, Add-on Zero Trust browsing to Access and Gateway to maximize threat and data protection, Easily secure workplace tools, granularly control user access, and protect sensitive data, Protect your organizations most sensitive data, Cloud-native email security to protect your users from phishing and business email compromise, Secure web gateway for protecting your users via device clients and your network, Use the Internet for your corporate network with security built in, including Magic Firewall, Enforce consistent network security policies across your entire WAN, Connect your network infrastructure directly to the Cloudflare network, Protect your IP infrastructure and Internet access from DDoS attacks, Route web traffic across the most reliable network paths, Make the massive Cloudflare network your secure API Gateway, Stop bad bots by using threat intelligence at-scale, Stop client-side Magecart and JavaScript supply chain attacks, Protect against denial-of-service attacks, brute-force login attempts, and other types of abusive behavior, Issue and manage certificates in Cloudflare, Cloudflare manages the SSL certificate lifecycle to extend security to your customers, Protect your business-critical web applications from malicious attacks, Fastest, most resilient and secure authoritative DNS, DNS-based load balancing and active health checks against origin servers and pools, Gauge how fast your website is and how you can make it even faster, Virtual waiting room to manage peak traffic, Extend Cloudflare performance and security into mainland China, Load third-party tools in the cloud, improving speed, security, and privacy, Leverage Cloudflare's IPFS and Ethereum gateways to build fast, secure and reliable Web3 applications. Cloudflare may store aggregated data, as outlined within our 1.1.1.1 resolver commitments to privacy, indefinitely in order to power Cloudflare Radar and assist Cloudflare in improving Cloudflare services, such as, enhancing the overall performance of the Cloudflare Resolver and identifying security threats. Please note that our data handling practices for our 1.1.1.1 Application, which is not covered by this Policy, are somewhat different than our 1.1.1.1 resolver data handling practices and are described here. Cloudflareassumed that people who submit abuse reports would read and understand these disclaimers, but it turns out that people "were surprised that we forwarded their full abuse report to the host who then, in some cases, could forward it to the site owner," Prince wrote. We will not sell or rent your personal information to anyone. Even though the ability to host content on the net is one thing and lacking access to most platforms (where the users actually are) like youtube, facebook, instagram, tiktok is another. If an End User requests that we fulfill a Rights Request, we will direct that End User to contact the Customer website(s) with which they interacted directly. Facebook is accepting applications for a closed beta test of its Horizon virtual reality (VR) environment. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. system closed September 7, 2022, 3:32pm #2. Cloudflare does not knowingly collect personal information from any person under the age of eighteen. We've grown to operate a network that spans more than 275 cities in over 100 countries. Interested in joining our Partner Network? We have millions of 215 Richmond Towers, 12 Richmond Road, Richmond TownBanglore, Bangalore, Karnataka, India, 560025Attention: Grievance Officerprivacyquestions@cloudflare.com, Area 1 Security, LLC 838 Walker Road Suite 21-2, Dover, DE, 19904Attention: Data Protection Officerprivacyquestions@cloudflare.com, Cloudflare Korea LLC 8-113 (Samseong-dong), Teheran-ro 507 Gangnam-gu, Seoul, South Korea, 06168 Attention: Data Protection Officer privacyquestions@cloudflare.com. Share. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Cloudflare's abuse reporting system is designed to ensure that abuse complaints related to content can be addressed by those service providers higher in the stack, and to identify those instances in which action lower down the stack is appropriate. We will not share or otherwise disclose your personal information except as necessary to provide our Services or as otherwise described in this Policy without first providing you with notice and the opportunity to consent. Administrative Users: Those with login credentials for a Cloudflare account and/or those who administer any of the Services for a Customer. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or discontinuing certain features of the Websites and/or Online Services) without notice to you. 512(b), please include a hyperlink to the relevant court order or evidence that the content has been removed by the origin hosting provider. For example, we may assemble data to determine how Web crawlers index the Internet and whether they are engaged in malicious activity or to compile web traffic reports and statistics. Share. Customer Account Information: When you register for an account, we collect contact information. But the company says it stillhas no intention oftaking steps that it says would effectively censor the Internet. Cloudflare . When Cloudflare is a reverse proxy, our IP addresses may appear in WHOIS and DNS records for websites using our Services. Just as a broad platform like Google has different abuse policies for search, Gmail, YouTube, and Blogger, Cloudflare has developed different abuse policies as we have introduced new products. Connectivity, security, and performance all delivered as a service. Connectivity, security, and performance all delivered as a service. 512), Cloudflare has adopted and implemented a policy for the termination of services to repeat copyright infringers. For the purposes of these Terms, (i) Websites refers to www.cloudflare.com, as well as the other websites that Cloudflare operates and that link to these Terms, and (ii) Online Services means Cloudflares products and services that are publicly available without a subscription or a Cloudflare account, including, but not limited to, the 1.1.1.1 Public DNS Resolver service, including 1.1.1.1 for Families, Cloudflare Time Services, RPKI Portal, and Distributed Web Gateway and Resolver. PLEASE READ THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. 1798.100 et seq. If neither we nor our dispute resolution provider are able to resolve your complaint, as a last resort you may engage in binding arbitration through the Privacy Shield Panel. Cloudflare's abuse policies & approach. Learn more about information sharing specific to the 1.1.1.1 resolver here. For clarity, Websites does not include any sites owned or operated by our Customers, including where we serve as Registrar. These terms of use (Terms), along with Cloudflares Privacy Policy, govern your use of Cloudflares Websites and Online Services. When it comes to reports of abuse on websites that use our services, our ability to respond depends on the type of Cloudflare service at issue. Boohe December 12, 2019, 11:25am #1. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacyquestions@cloudflare.com. In the event that any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible and the remaining parts will remain in full force and effect. We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Process and deliver contest or sweepstakes entries and rewards; Monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; Personalize the Websites and Services, including by providing features or content that match your interests and preferences; To register visitors to our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest in protecting our offices and our confidential information against unauthorized access; and. Please note that we do not retain any personal information about 1.1.1.1 resolver users that would be subject to the Rights Requests described above. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls. CloudflareWebWebCloudflare. Name, email address, and other contact information: We may ask for and collect personal information such as your name, address, phone number and email address when you visit our offices, register for or attend a sponsored event or other events at which Cloudflare (and/or its representatives) participates, or participate in Cloudflares studies such as user experience research. While content curator services are designed around moderating content, infrastructure services operate without content-based distinction to help make the Internet function more securely, efficiently, and reliably. If you are an individual from the European Economic Area (the EEA), the UK or Switzerland, please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Please be aware that withholding your personal information may limit the ability of the website operator and hosting provider to effectively follow up on your complaint. In response to ProPublica's article, Cloudflare has said it will change its abuse reporting system to allow people to more safely lodge complaints about . My Cloudflare site appears to be blocked by the Great Firewall of China? Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users. For some categories of complaints, you can direct us not to forward your complaint to the website operator; Provide the hosting provider with the origin IP address of the content at issue to help them locate it; Depending on the nature of your complaint, respond to you with additional details so that you can follow up as necessary. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor will a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself. Public DNS Resolver Users. As used in these Terms of Use, "Cloudflare", "us" or "we" refers to Cloudflare, Inc. and its affiliates. In addition, we may use the information we collect from Attendees, Websites Visitors, and Registrants, as well as Customer Account Information for the following purposes: Send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners. Cloudflare takes reasonable steps through our registrar-abuse process to investigate and act on reports of such abuse submitted through our abuse page. When you submit a report relating to a website using these services, we will take the following steps: Cloudflare Registrar offers secure domain name registration and management services. Well done. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations. You must login or create an account to comment. To ensure that your copyright infringement abuse report is processed, you must include the following information: A physical or electronic signature (typing your full name is valid) of the copyright owner or a person authorized to act on their behalf; Identification of the infringed copyright (for example, a link to your original work or clear description of the materials allegedly infringed upon); Identification of the infringing material and information reasonably sufficient to allow Cloudflare to locate the material on the infringing website (for example, a link to the site where the infringed copyrighted material appears); Your contact information, including your address, telephone number, and email address; A statement that you believe, in good faith, that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law; and.
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